Location: Singapore or Hong Kong

We’re looking for Capacity Planners!

We operate over 3,000 servers at 160 VPN locations in 94 countries! In order to provide the high-quality service our customers expect, we operate on physical servers in all those locations. On top of that, we manage and negotiate contracts and terms for the Internet connections, peering connections, IP addresses, and many other things that go along with managing a world-class and worldwide service. If you’re into economies of scale and working with global teams to solve difficult logistical problems in technology, we’ve got the perfect role for you! 

 

Staff Capacity Planner

Responsibilities

As a Staff Capacity Planner in our Operations Infrastructure team, you will be responsible for:

  • Analyzing capacity needs to operate our services, and planning/executing to meet those requirements
  • Analyzing, reporting, optimizing, and managing operational expenditures within our operational budget
  • Managing and negotiating contracts with providers of data centers, hardware, IP addresses, ISP connections, peering links, payment gateways, and more
  • Leveraging our purchasing power and economies of scale to get the best possible prices and drive down the total cost of ownership and operational costs
  • Ensuring resources purchased match the desired quality levels specified by the requestor, including in areas of quality of connectivity, security rating, reliability rate of incidents, and quality of customer service
  • Defining quality for all types of providers, evaluating providers against our definitions, and selecting the best providers that meet our standards
  • Maintaining an always up-to-date inventory of all infrastructure resources we own or lease, as well as all associated contracts
  • Staying within acceptable risk levels as defined in our data center, infrastructure provider, and server security risk categorization system
  • Being aware of and documenting market players, pricing, and influences to ensure our services remain competitive with the best mix of quality and cost
  • Managing vendor relationships to ensure vendors have a positive partnering experience
  • Mentoring Capacity Planners and ensuring they have the knowledge and tools to be successful
  • Planning our annual spend by creating logical and realistic budgets based on capacity predictions and usage forecasts

To succeed in this role, we’d love for you to have experience in some or all of the following: 

  • A background in one or more of the following areas:
    • Data center procurement, capacity planning, or capacity engineering
    • IT purchasing, contracts management, or similar
  • Intermediate to advanced-level knowledge of:
    • Procurement of technical services and hardware
    • Contract negotiation
    • Vendor management
    • Planning, scheduling, and coordinating hardware upgrades, rollouts, and replacements
    • Data manipulation and basic data analysis
    • Project management
  • A background or knowledge of the data center industry, especially when it comes to colocation and hardware leasing
  • Knowledge of procurement of services such as ISPs, ISP peering, bandwidth, payment gateways, and IP addresses
  • The ability to lead various infrastructure projects
  • An understanding of financial modeling, predictions, and similar methodologies
  • Understanding metrics and reports
  • Strong verbal communications in English
  • Good writing/documentation skills in English

Additional experience in any of these areas would be useful:

  • Financial modeling basics
  • Quantitative analysis
  • Qualitative analysis
  • Data center networking basics
  • ISP Peering Marketplace knowledge
  • IPs and geo-location knowledge

What We Offer

  • Challenging work in a fun and collaborative environment
  • Attractive compensation and time-off benefits
  • Spacious open-concept and centrally located offices
  • Full-time employment with flexible working hours
  • Fully stocked pantry with fresh fruit and snacks
  • Team lunches and company events every quarter
  • Multicultural teams represented by 30+ nationalities

Note: Please upload your resume as a PDF and do not include any salary or compensation information in it.

About Us

For more than 11 years, we’ve paved the way towards a more private and secure digital world. We’re a global SaaS company and an industry leader in cybersecurity. Millions of consumers worldwide use our internet privacy and security products every day.

Our team of over 800 employees spans the planet. Team members work from major international hubs like London, Hong Kong, Singapore, Tokyo, Toronto, Taiwan, Poznań, and more.

We’re profitable, and we’re growing. Right now, we’re hiring talent across all functions: software development and engineering, product, data analytics, marketing, content, and people.

We’d love you to join us and be part of the team.