Location: Singapore or Hong Kong

We’re looking for a Lead of our Ops Engineering team!

We’re looking for a passionate engineer with people-management experience that is looking for an opportunity to operate a world-wide deployment of systems and servers that support all products and services!  You’ll be working in a growing operational environment where we face and solve unique challenges that we’re confident you won’t face in most other industries!  From getting the latest streaming service working to ensuring our customers are being geo-located properly, and everything in-between, your days will be filled with exciting puzzles looking for special solutions.  We’re looking for people with experience with network and border routing protocols, packet/flow analysis, Linux systems administration, or data center engineering.  If solving interesting problems and improving our users’ experience through solid operations sounds like a perfect fit, then drop us a line and come join us!

Responsibilities

As a Lead of our Ops Escalations & Engineering Team you will be responsible for:

  • Managing a group of 4-6 engineers with backgrounds in networking, linux, and data center engineering, where you’ll be accountable for their velocity and quality and provide them valuable management and mentoring
  • Supporting your team in providing engineering support to other operational teams such as advice, technical reviews, architecture analysis, and more
  • Leading project teams to execute specific operational changes or deployments
  • Writing and driving OKRs that improve the capabilities of our operational systems and control
  • Generating presentations and reports that provide valuable insights to the rest of the business
  • Mentoring and coaching junior engineers and engineers/analysts from other operational departments
  • Being the resident expert in one or more core services in order to provide in-depth analysis, escalation support, and insights into service operations and issues
  • Being the conduit for requirements for new operational tooling from other operational teams and translating those requirements into technical requirements our development teams can understand/execute on
  • Analyzing and troubleshooting various problems operating surrounding VPN operations, such as streaming issues, content unblocking, speed and quality issues, and more
  • Having an in-depth understanding of the operational technologies and metrics that help us measure quality, speed, user experience, and more, and making solid recommendations when we’re missing those metics
  • Creating or proposing systems, tools, and scripts that give operations greater control to adjust operational settings and configurations to improve our customer experience
  • Understanding, analyzing, and explaining the way data flows through our operational systems from customer to destination

To succeed in this role, we’d love for you to have experience in some or all of the following: 

  • Experience managing at least a team of two to three people as a people manager responsible for things like performance reviews, 1:1s, mentoring, career plans, etc.
  • A technical background in one or more of the following areas:
    • Network engineering
    • Systems/Linux engineering or administration
    • Datacenter engineering
  • Advanced to expert-level knowledge:
    • Troubleshooting
    • Escalation Engineering
    • Monitoring/Analysis tools
    • Creating/Documenting IT Architectures
    • Systems Architectures and Design
    • Creating dashboard using time-series-databases
    • Responding to incident
  • Ability to explain issues and technologies
  • Good verbal communications in English
  • Good writing/documentation skills in English

What we offer

  • Challenging work in a fun and collaborative environment
  • Attractive compensation and time-off benefits
  • Spacious open-concept and centrally located offices
  • Full-time employment with flexible working hours
  • Fully stocked pantry with fresh fruit and snacks
  • Team lunches and company events every quarter
  • Multicultural teams represented by 30+ nationalities

Note: Please upload your resume as a PDF and do not include any salary or compensation information in it.

 

About Us

For more than 11 years, we’ve paved the way towards a more private and secure digital world. We’re a global SaaS company and an industry leader in cybersecurity. Millions of consumers worldwide use our internet privacy and security products every day.

Our team of over 800 employees spans the planet. Team members work from major international hubs like London, Hong Kong, Singapore, Tokyo, Toronto, Taiwan, Poznań, and more.

We’re profitable, and we’re growing. Right now, we’re hiring talent across all functions: software development and engineering, product, data analytics, marketing, content, and people.

We’d love you to join us and be part of the team.