Location: Singapore, Hong Kong

We’re looking for operations test engineers!

Do you love tinkering and testing things out to see how they really work? Are you fascinated by technology and trying to figure out how it behaves in different scenarios? We’re looking for a Staff Operations Engineer to help us test our service quality, performance, and availability to ensure our customers are getting the best experience possible. Our customers use our product to watch content online, avoid censors, and enhance their privacy. You’ll help ensure that the service is working at peak performance by emulating and recreating environments and scenarios with potential issues reported to us by our other operations and support teams. You’ll also ensure our product remains competitive by evaluating us against our competitors. If that sounds exciting to you, check us out and apply today!

Staff Operations Engineer


As a Staff Operations Engineer in our Operations Test & Evaluation team, you will be responsible for:

  • Being the go-to expert for creating and operating our testing infrastructure, methods, and tooling
  • Creating, documenting, and socializing processes, procedures, and standards for testing and related activities
  • Executing tests to determine the effectiveness and performance of operational capabilities that have been delivered to production for services such as streaming, VPN privacy, VPN speed, geo-unblocking, and more
  • Scoping and defining the questions to be answered through testing and evaluations with the operation owner
  • Conducting competitive analysis and testing to determine the quality and performance of our services compared to our competitors
  • Operating testing suites and tooling that delivers repeatable results and tuning those tools to ensure high-quality output and results
  • Taking input from other operational teams that discover service anomalies and issues, then recreating those customer environments to test our services in support of root cause analysis or fix validation
  • Working with development teams to validate engineering hypotheses and support engineering tests
  • Analyzing test results and providing accurate and insightful analysis and reporting on the results
  • Designing test strategies and methodologies that provide insightful results for the questions we’re trying to answer
  • Finding repeatable tasks related to testing, and proposing or creating automation so we don’t have to manually execute them
  • Mentoring, teaching, and supporting other test engineers on the team

To succeed in this role, we’d love for you to have experience in some or all of the following:

  • A technical background in one or more of the following areas:
    • IT Systems Administration
    • Linux Administration/Operations
    • Network administration/Engineering
    • Quality Assurance
  • Advanced to Expert-level knowledge of:
    • Testing methodologies & processes
    • Analyzing test results and providing insights
    • Reporting and data organization
    • TCP/IP
    • OSI model
    • Network/System protocols
    • Desktops/Endpoint computing
  • Understanding how data flows through various systems such as networking equipment, servers, etc
  • Understanding metrics and reports
  • Strong analytical skills
  • Documenting processes and following procedures
  • Good verbal communications in English
  • Good writing/documentation skills in English

Any additional experience in one of these areas will be useful:

  • Experience with VPNs, streaming services, anonymous proxies, or similar technologies
  • Python or similar scripting language
  • IPs and geo-location knowledge

What we offer

  • Challenging work in a fun and collaborative environment
  • Attractive compensation and time-off benefits
  • Spacious open-concept and centrally located offices
  • Full-time employment with flexible working hours
  • Fully stocked pantry with fresh fruit and snacks
  • Team lunches and company events every quarter
  • Multicultural teams represented by 30+ nationalities

Note: Please upload your resume as a PDF and do not include any salary or compensation information in it.

About Us

For more than 11 years, we’ve paved the way towards a more private and secure digital world. We’re a global SaaS company and an industry leader in cybersecurity. Millions of consumers worldwide use our internet privacy and security products every day.

Our team of over 800 employees spans the planet. Team members work from major international hubs like London, Hong Kong, Singapore, Tokyo, Toronto, Taiwan, Poznań, and more.

We’re profitable, and we’re growing. Right now, we’re hiring talent across all functions: software development and engineering, product, data analytics, marketing, content, and people.

We’d love you to join us and be part of the team.