Location: Singapore or Hong Kong

We're looking for operations engineers!

We’re looking for passionate engineers that are keen for an opportunity to operate a worldwide deployment of systems and servers that support all products and services we offer! You’ll be working in a growing operational environment where we face and solve unique challenges that we’re confident you won’t face in most other industries. From getting the latest streaming service working to ensuring our customers are being geo-located properly, and everything in between, your days will be filled with exciting puzzles looking for special solutions.  

We’re looking for people with experience with network and border routing protocols, packet/flow analysis, Linux systems administration, and data center engineering. If solving interesting problems and improving our users’ experience through solid operations sounds like a perfect fit, then drop us a line and come join us!

Staff Systems/Linux Engineer

Responsibilities

As a Staff Systems/Linux Engineer in our Operations Engineering team, you will be responsible for:

  • Providing escalations support to our operations service desk for issues they have trouble solving independently
  • Providing engineering support such as advice, technical reviews, architecture analysis, and more to other operational teams 
  • Being the resident expert in one or more core service provided in order to provide in-depth analysis, escalation support, and insights into service operations and issues
  • Being the conduit for requirements for new operational tooling from other operational teams and translating those requirements into technical requirements our development teams can understand/execute on
  • Analyzing and troubleshooting various problems operating surrounding operations, such as streaming issues, content unblocking, speed and quality issues, and more
  • Having an in-depth understanding of the operational technologies and metrics that help us measure quality, speed, user experience, and more, and making solid recommendations when we’re missing those metics
  • Creating or proposing systems, tools, and scripts that give operations greater control to adjust operational settings and configurations to improve our customer experience
  • Understanding, analyzing, and explaining the way data flows through our operational systems from customer to destination
  • Building and maintaining a solid monitoring capability for operational metrics and alerting
  • Leading project teams to execute specific operational changes or deployments
  • Mentoring and coaching junior engineers and engineers/analysts from other operational departments
  • Writing and driving OKRs that improve the capabilities of our operational systems and control
  • Generating presentations and reports that provide valuable insights to the rest of the business

To succeed in this role, you should have experience in your area of specialization in Systems/Linux Engineering, such as:

  • Advanced level knowledge:
    • Managing Linux server environment via applications or scripts
    • Linux-based proxies or related technologies (Nginx, Apache, HAProxy)
    • Linux firewalling via Netfilter, Firewalld, or similar software
    • Tuning of network-related settings and limits for Linux (e.g., TCP windowing)
    • Understanding of server metrics
    • Tcpdump or equivalent
    • Troubleshooting
    • Escalation Engineering
    • Monitoring/Analysis tools
    • Creating/Documenting IT Architectures
    • Systems Architectures and Design
    • Creating dashboard using time-series-databases
    • Responding to incident
  • Ability to explain issues and technologies
  • Good verbal communications in English
  • Good writing/documentation skills in English

Additional experience in any of these areas will also be useful: 

  • Experience with VPNs, streaming services, anonymous proxies, or similar technologies
  • Python or similar scripting language
  • Grafana, Influxdb, and related technologies
  • IPs and geo-location knowledge
  • SQL and other queries
  • Defining requirements and use-cases
  • Certifications in your specialization

What We Offer

  • Challenging work in a fun and collaborative environment
  • Attractive compensation and time-off benefits
  • Spacious open-concept and centrally located offices
  • Full-time employment with flexible working hours
  • Fully stocked pantry with fresh fruit and snacks
  • Team lunches and company events every quarter
  • Multicultural teams represented by 30+ nationalities

Note: Please upload your resume as a PDF and do not include any salary or compensation information in it.

About Us

For more than 11 years, we’ve paved the way towards a more private and secure digital world. We’re a global SaaS company and an industry leader in cybersecurity. Millions of consumers worldwide use our internet privacy and security products every day.

Our team of over 800 employees spans the planet. Team members work from major international hubs like London, Hong Kong, Singapore, Tokyo, Toronto, Taiwan, Poznań, and more.

We’re profitable, and we’re growing. Right now, we’re hiring talent across all functions: software development and engineering, product, data analytics, marketing, content, and people.

We’d love you to join us and be part of the team.