The IT team is responsible for the design, deployment, and management of the infrastructure, endpoints and applications our end users use in their everyday life. This position reports to the Head of IT, based in Singapore. As the Technical Business Analyst, you will work with our business stakeholders and the IT Engineering team to understand and document business requirements and align them with technology solutions to drive a more efficient and productive workforce. They will be highly technical with a thorough understanding of cloud solutions and able to drive the implementation of cutting-edge SaaS and IaaS solutions to support our business growth. You will live to automate and improve everything.

Our IT infrastructure roughly looks like this:

  • Identity by Okta & 200+ SaaS services
  • Google Workspaces collaboration suite
  • AWS workloads to support internal IT requirements
  • Workstations include Mac, Linux, Windows, Chromebooks, AWS Workspaces & Nutanix Xi Frame
  • Office networking including Palo Alto firewalls, Juniper switching and MIST/Ubiqiti WiFi
  • Very little other on-premise infrastructure. We’re cloud-based as much as possible
  • Workstations run device-management and endpoint protection clients
  • SIEM monitors events from endpoint-protection, SAAS services, and networks


This role sits across two disciplines, as you will need to understand and solve business requirements as well as have the technical background to work with the IT Engineering team to design and implement solutions to those challenges. As an highly respected individual contributor on our IT team, you’ll have a broad set of responsibilities including:

  • Work closely with BU leaders to understand business needs in order to design appropriate system specifications.
  • Understand current and future technologies and be a key contributor to the technical roadmap for the IT Team.
  • Design, document, and implement complex IT systems and multi-system integrations.
  • Researching, evaluating, and selecting appropriate cloud and SaaS services to solve company problems and improve productivity.
  • Continual improvement – constantly re-evaluate existing solutions to ensure optimal efficiency and security compliance.
  • Communicate requirements to engineers and software developers alike.
  • Identify and evaluate software and/or hardware solutions that resolve existing problems.
  • Be the technical guru for the IT team, mentoring more junior engineers and being the go-to person for anything technical.
  • Work with the IT team leads and project managers to ensure implementations are successful and on-time.
  • Ensure our services are secure – we are a security & privacy company so security is at the forefront of everything we do.
  • Build monitoring in to designs, to effectively measure and report on all of our systems KPIs.
  • Draft and present proposals to C-Suite level stakeholder for approval.
  • Drive the creation and maintenance of a standardised set of solution architecture templates and documentation guidelines.

To succeed in this role, you’ll ideally have experience in the two areas below:

Business Analysis:

  • Demonstrate the ability to work closely with stakeholders at all levels to gain a deep understanding of their challenges and expectations.
  • Excellent communication skills – from users to c-suite.
  • Hands-on, can do attitude.
  • A flair for problem solving in complex situations.
  • Outstanding interpersonal relationship building.
  • Strong project management skills.
  • Designing and implementing complex workflows to solve business problems.
  • Overseeing the implementation and operationalization of solutions.
  • Good knowledge and understanding of application development, system integration, infrastructure, data governance, security and IT operations.

Technical Solution Design

  • Bachelors or Masters Degree in Computer Science or related discipline.
  • A deep understanding of how things actually work, not just how to use the service UI.
  • Proven experience in a technical IT role, utilising predominantly cloud solutions.

Expert-level knowledge of some of the following:

  • Detailed awareness of the security requirements when designing and deploying systems.
  • Designing architectures with compliance and security frameworks.
  • Virtualization technologies such as VMWare ESXi, Docker, Kubernetes, Nutanix.
  • Expert awareness of networking and internet protocols, including TCP/IP, DNS, DHCP, NTP, Syslog, SMTP, HTTP/S, Cryptography and distributed networks.
  • Deploying, managing and interacting with cloud and SaaS services and supporting protocols (e.g. SCIM, SAML).
  • All major operating systems, including MacOS, Windows, Linux (any flavor) and ChromeOS.
  • Cloud IDP, SSO and Authentication technologies.
  • Expert experience in designing and integrating complex IT systems and concepts into an existing ecosystem.
  • Designing and building integrations between multiple SaaS services.
  • AWS/Azure/GCP platforms for IaaS.
  • Solid networking knowledge (Juniper, Palo Alto, Cisco, MIST).
  • Defining and measuring the success metrics associated with IT solutions.
  • Constantly aware of evolving technical landscape, to understand what’s possible in order to constantly drive change and keep us at the cutting-edge of technology.
  • Competent writing scripts from scratch (not editing existing ones) in bash, terraform, powershell & ansible to name just a few.
  • Automation of anything and everything.
  • Infrastructure-as-code using Terraform or Ansible.

What we can offer you

  • Challenging work in a fun and collaborative environment.
  • Attractive compensation and time-off benefits.
  • Spacious open-concept and centrally located offices.
  • Financially successful and profitable company.
  • Full-time employment with flexible working hours.
  • Fully stocked pantry with healthy foods and fresh fruit.
  • Team lunches and company events every quarter.
  • Multicultural teams represented by 30+ nationalities.

Before you apply

  • At the moment, we do not sponsor visas in the UK and the EU. For Hong Kong, we require at least two years of working experience and a university degree in a related field. For Singapore, we can only sponsor visas for mid-career or above.
  • Please upload your resume as a PDF and do not include any salary or compensation information in it.

About Us

For more than 11 years, we’ve paved the way towards a more private and secure digital world. We’re a global SaaS company and an industry leader in cybersecurity. Millions of consumers worldwide use our internet privacy and security products every day.

Our team of over 800 employees spans the planet. Team members work from major international hubs like London, Hong Kong, Singapore, Tokyo, Toronto, Taiwan, Poznań, and more.

We’re profitable, and we’re growing. Right now, we’re hiring talent across all functions: software development and engineering, product, data analytics, marketing, content, and people.

We’d love you to join us and be part of the team.