We’re looking for a Solutions Architect!

About the Job

We are hiring a solutions architect who will work predominantly with our IT Engineering team to design and deploy cutting-edge cloud solutions to drive our business growth. You will be a true technical guru for the IT team, mentoring more junior engineers and being the go-to person for anything technical. This position reports to the IT Engineering Lead who is based in Singapore, but the candidate can be based out of our Singapore, Hong Kong, Poznan, or London offices.

Our IT Engineering team is responsible for designing, deploying, and managing the infrastructure, endpoints, and applications our customers use in their everyday lives.

Our IT infrastructure roughly looks like this:

  • Identity by Okta and 200+ SaaS services
  • Google Workspaces collaboration suite
  • AWS workloads to support internal IT requirements
  • Workstations include Mac, Linux, Windows, Chromebooks, AWS Workspaces, and Nutanix Xi Frame
  • Office networking including Palo Alto firewalls, Juniper switching, and MIST/Ubiqiti WiFi
  • Very little other on-premise infrastructure. We’re cloud-based as much as possible
  • Workstations run device-management and endpoint protection clients
  • SIEM monitors events from endpoint-protection, SAAS services, and networks

The ideal candidate will possess a deep understanding of how things actually work, not just how to use the service UI. You are keenly aware of the evolving technical landscape, so as to understand what’s possible in order to constantly drive change and keep us at the cutting-edge of technology.

Responsibilities

As an individual contributor on our IT team, you’ll have a broad set of responsibilities including:

  • Defining the technical roadmap for the IT Engineering team to deploy
  • Designing, documenting, and implementing complex IT systems and multi-system integrations
  • Working closely with BU leaders to understand business needs in order to design appropriate system specifications
  • Researching, evaluating, and selecting appropriate cloud and SaaS services to solve company problems and improve productivity
  • Communicating requirements to engineers and software developers
  • Identifying and evaluating software and/or hardware solutions that resolve problems
  • Being the technical guru for the IT team, mentoring more junior engineers and being the go-to person for anything technical
  • Working with the IT team leads and project managers to ensure implementations are successful and on-time
  • Ensuring our services are secure—we are a security and privacy company so security is at the forefront of everything we do
  • Building monitoring into designs to effectively measure and report on all of our systems KPIs
  • Being the resident expert at operating and configuring the company’s various SaaS services, like GSuite, Okta, 1Password, etc.
  • Continual improvement:Constantly re-evaluating existing solutions to ensure optimal efficiency and security compliance
  • Drafting and presenting proposals to C-Suite level stakeholders for approval
  • Driving the creation and maintenance of a standardized set of solution architecture templates and documentation guidelines

To succeed in this role, we’d love for you to have experience with some or all of the following:

  • Proven experience as a technical/solution architect, utilizing predominantly cloud solutions
  • Bachelors or Masters Degree in Computer Science or related discipline
  • Expert-level knowledge of some of the following:
    • Detailed awareness of security requirements when designing and deploying systems
    • Designing architectures with compliance and security frameworks
    • Virtualization technologies such as VMWare ESXi, Docker, Kubernites, and Nutanix
    • All major operating systems, including MacOS, Windows, Linux (any flavor), and ChromeOS
    • Cloud IDP, SSO, and Authentication technologies
    • Application lifecycle and endpoint management
    • Expert experience in designing and integrating complex IT systems and concepts into an existing ecosystem
    • Deploying, managing, and interacting with cloud and SaaS services and supporting protocols (e.g. SCIM, SAML)
    • Designing and building integrations between multiple SaaS services
    • AWS/Azure/GCP platforms for IaaS
    • Advanced networking knowledge (Juniper, PalaAlto, Cisco, MIST)
    • Designing and implementing complex workflows to solve business problems
    • Overseeing the implementation and operationalization of solutions
    • Defining and measuring the success metrics associated with IT solutions
    • Competent writing scripts from scratch (not editing existing ones) in bash, terraform, powershell, and ansible to name just a few
    • Automation of anything and everything
    • Infrastructure-as-code using Terraform or Ansible
    • Expert awareness of networking and internet protocols, including TCP/IP, DNS, DHCP, NTP, Syslog, SMTP, HTTP/S, Cryptography and distributed networks
    • Good knowledge and understanding of application development, system integration, infrastructure, data governance, security and IT operations

The ideal candidate will possess the following qualities:

  • Excellent written and verbal communication skills
  • Hands-on, can- do attitude
  • A flair for problem solving in complex situations
  • Excellent communication skills—from users to c-suite
  • Outstanding interpersonal relationship building
  • Strong project management skills

What we offer

  • Challenging work in a fun and collaborative environment
  • Attractive compensation and time-off benefits
  • Spacious, centrally located offices
  • Full-time employment with flexible working hours
  • Fully stocked pantry with fresh fruit and snacks
  • Team lunches and company events every quarter
  • Multicultural teams represented by 30+ nationalities
  • Reports directly to the Head of IT in Singapore

Note: Please upload your resume as a PDF and do not include any salary or compensation information in it.

About Us

For more than 11 years, we’ve paved the way towards a more private and secure digital world. We’re a global SaaS company and an industry leader in cybersecurity. Millions of consumers worldwide use our internet privacy and security products every day.

Our team of over 800 employees spans the planet. Team members work from major international hubs like London, Hong Kong, Singapore, Tokyo, Toronto, Taiwan, Poznań, and more.

We’re profitable, and we’re growing. Right now, we’re hiring talent across all functions: software development and engineering, product, data analytics, marketing, content, and people.

We’d love you to join us and be part of the team.