Location : Singapore

We are looking for a IT Cloud Support Engineer

Responsibilities

As an individual contributor on our IT support team, you’ll have a broad set of responsibilities including: 

  • Onboard new-hires, provision laptops, and provide basic helpdesk support.
  • Identify, prioritize and resolve reported problems including data, account administration, desktop hardware/software, application issues, and escalate to the next tier when appropriate
  • Perform tier-1 support requests on various cloud services such as GSuite, Okta, and more
  • Monitor a helpdesk to provide support to 500+ geographically dispersed users and respond to tickets within the SLA
  • Work closely with IT/vendors/partners 
  • Maintain an inventory of consumable IT products and where/how to restock them locally

Required Skills

  • Act as an escalation point for tougher problems from tier 1 specialists
  • Maintain and update an inventory of systems and services
  • Identify, prioritize and resolve reported problems including data, account administration, desktop hardware/software, and application issues.
  • Intermediate knowledge of managing SaaS services such as G Suite, Okta, 1Password, and more
  • Comfortable with endpoint management solutions such as Workspace One
  • Intermediate understanding of TCP/IP, DNS, DHCP, and VPN configurations

IT Infrastructure

      Our IT infrastructure roughly looks like this:

  • Identity by Okta for 100+ SAAS services
  • GSuite
  • Workspace One
  • Workstations include Mac, Linux, Windows, Chromebooks, and AWS Workspaces.
  • Very little on-premise infrastructure. We’re cloud-based as much as possible.
  • Workstations run device-management and endpoint protection clients
  • SIEM monitors events from endpoint-protection, SAAS services, and networks.

What we offer

  • Attractive compensation and benefits
  • Flexible working hours and a healthy work-life balance
  • Work in a challenging, collaborative, and fun environment

Note: Please upload your resume as a PDF and do not include any salary or compensation information in it.

About Us

For more than 11 years, we’ve paved the way towards a more private and secure digital world. We’re a global SaaS company and an industry leader in cybersecurity. Millions of consumers worldwide use our internet privacy and security products every day.

Our team of over 800 employees spans the planet. Team members work from major international hubs like London, Hong Kong, Singapore, Tokyo, Toronto, Taiwan, Poznań, and more.

We’re profitable, and we’re growing. Right now, we’re hiring talent across all functions: software development and engineering, product, data analytics, marketing, content, and people.

We’d love you to join us and be part of the team.